7th Floor, A Wing, Ashar IT Park, Wagle Estate, Thane.

Capable People Empowered by AI
info@platinumone.co.in
Mon - Sat 10 am - 7 pm +91 981 921 6509

7th Floor, A Wing, Ashar IT Park, Wagle Estate, Thane.

Capable People Empowered by AI
info@platinumone.co.in
Mon - Sat 10 am - 7 pm +91 981 921 6509
Elevating Success

Capable People Who Deliver
And Why Not?

An Employee First Organisation with Fairness to All as a Hallmark and Development as a Commitment. We have Best in Class Retention. Great People get Great Results. Our Clients get the ROI.

Elevating Success

AI Embedded BPO The Future is Here

Customer Intent Analytics, Voice Bot, Call Audit. Get access to our Proprietary Technology built on years of domain knowledge and trained on thousands of calls.

Elevating Success

Best in Class Infrastructure
Do visit us. We look forward to welcoming you.

ISO 27001:2022 Certified Facility. Face Recognition Access Control. Acoustic sound absorption. Cafeteria serving Great Food. And much more!

Performance and Reliability Backed By Integrity

ROI on your Marketing
PRE-SALES

Deep Domain Expertise, AI Technology, Top Notch Manpower

High NPS, Great Reliability

CUSTOMER SERVICE

Disciplined Management, AI Enabled, Capable Manpower

Great Cross Sell & Referrals
Loyalty Program

AI CRM to Leverage Potential of Customer Base

Innovate Your Distribution
CHANNEL MANAGEMENT

Solid Channel Coverage. Increase Order Rate. Improved DSat.

Company

Exceptional People Empowered By Awesome Technology

  • 01
    High Calibre Team
  • 02
    Win-Win Approach
  • 03
    Company with a Legacy
High Calibre Team

Led by IIM Kolkata and IIT Mumbai alumni with experience at Accenture, Infy and ICICI Pru Life.

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Win-Win Approach

We deliver ROI to our Clients by ensuring Best in Class Employee Experience and Cutting Edge AI Technology.

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Company with a Legacy

Founded in 2008, BSE SME Listed in 2021, with 600 employees across three centres. Grounded on values of High Performance, Fairness to Employees and Commitment to Excellence.

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Why Choose Us

You Need The Best

Share your Vision and allow us to bring the Best in AI to add to our Prowess in People and Process Management. Together, let us synthesize a High Performance Benchmark Process.

Pioneers in Voice AI

Proprietary Voice AI Suite to Empower our Agents and Charge Up Performance.

High Quality Infrastructure

Cutting edge, Tech enabled Infrastructure.

Best in Class Talent

Source Capable Talent, Treat them Fairly, Develop Them. That's Us.

Exceptional Training & Quality

Training based on Deep Domain Expertise. Quality Audit driven by AI.

Superior Process Management

Grounded on the PlatinumOne Operating System. Kaizen makes us better every week.

Data Security Compliance

ISO 27001:2022 Certified Data Security. AWS Backed Infrastructure.

Powered by Cutting Edge AI

Proprietary Voice AI Suite - Insight LLM AI

Intelligent Voice Bot

Near Human Bot Agents for Pre Sales and Customer Service.

Real Time Agent Assist

Provides Telecalling Agent with Live Product Information as well as Skill Inputs.

Customer Intent Analytics

Call Analytics to gauge Customer Intent and Evaluate Call Quality.

Next Steps

Let Us Together Create
A Better Future

Discovery Call
Step 01

Introductory call to understand your Business Objectives, Target Audience and Strategy. We will also showcase our Capabilities. Both can plan Collaborative Next Steps.

Set Up Discovery Call
Solution Design
Step 02

Ground with understanding of Current Reality of Sector, Client Company, Process. Leverage Wisdom, Domain Knowledge and Technological Expertise to Brainstorm Ideas for a Brighter Future. Articulate and Present Crisply.

Set Up Discovery Call
Call Centre Visit
Step 03

Visit our Centre to validate our Process Capability, Infrastructure, Data Security and People. We would be privileged to welcome you.

Set Up Discovery Call
From Go Live to High Performance
Step 04

A proven Mobilisation Plan to get the right resources onboarded and the ideal infrastructure and technology ready. A Process SOP to guide the Team to Kick Off and stabilise in the first month before shifting gears to Higher Performance.

Set Up Discovery Call

Migrate Your Call Centre Operations To A Better Future

  • ◈ High Performance Team with High Retention
  • ◈ Sophisticated & Compliant Infrastructure
  • ◈ AI Embedded Solutions
  • ◈ High Calibre Senior Management
Contact Us
Just Mail Us: info@platinumone.co.in
Pre-Sales
Customer Service
Loyalty Program
Channel Management
Welcome to Our Office
3
  • Thane
  • Pune
  • Kolkata
FIND US AT
7th Floor, A Wing, Ashar IT Park, Wagle Estate, Thane West.
PHONE
+91 9819216509
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    FIND US AT
    2nd Floor, Awfis Quantum Works, Erandwane, Pune.
    PHONE
    +91 9819216509
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      FIND US AT
      4th Floor, ERGO Tower, Sector 5, Saltlake, Kolkata.
      PHONE
      +91 9819216509
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