INSURANCE
Insurance Applications Across Every Channel
PlatinumOne delivers specialised solutions across the three core distribution channels that define the insurance landscape in India, i.e., Direct, Agency, and Bancassurance, each of which requires a distinctly different approach, skill set, and technology stack.
- Direct Channel: End-to-end client acquisition, renewal reminders, cross-sell triggers, and lapse revival campaigns
- Agency Channel: High-volume advisor recruitment, structured onboarding, and ongoing performance engagement to reduce attrition
- Bancassurance: Lead referral follow-ups, co-branded campaign execution, and customer service management
- Across all channels: deep domain knowledge, AI-powered execution, and outcomes that last.
REAL ESTATE
Real Estate Solutions Across Every Stage of the Journey
PlatinumOne delivers specialised solutions across the complete real estate sales and leasing lifecycle, from the first point of contact to long-term client loyalty, understanding that every stage demands precision, personalisation, and deep sector knowledge.
- Pre-Sales: Instant inbound handling, AI-powered lead scoring, and structured follow-up across voice, email, and chat
- Site Visit Management: End-to-end scheduling and pre-visit engagement to maximise walk-in rates and minimise no-shows
- Leasing Solutions: Tenant acquisition, lease enquiry management, and renewal follow-ups
- Referral & Loyalty Programmes: Generating high-quality referrals and repeat business through reward frameworks
- AI and Bot Solutions: Property queries, site visit scheduling, lead qualification, and campaign intent analysis
CONSUMER DURABLES & FMCG
Consumer Durables & FMCG Applications Across the Customer Lifecycle
PlatinumOne delivers solutions across the Consumer Durables and FMCG sectors, managing the full customer and channel lifecycle from first enquiry to long-term loyalty, with the domain depth and AI-powered precision that high-volume, brand-sensitive industries demand.
- After-Sales Customer Service: Right First Time resolution with CSAT scores consistently above 95%
- Dealer & Channel Management: Dealer onboarding, order taking, query resolution, with resolution rates exceeding 95%
- Inside Sales: Qualifying leads, nurturing prospects, and closing sales remotely using AI-assisted call intelligence
- Cross-Sell and Warranty Upsell: Converting complaint calls into revenue opportunities
- Helpdesk and Appointment Management: Billing queries, booking coordination, and inbound support seven days a week
BANKING & FINANCIAL SERVICES
Banking Solutions Across the Customer and Lending Lifecycle
PlatinumOne brings sector-aware execution to banks, NBFCs, and lending businesses, supporting the customer journey from acquisition through to servicing and recovery, with the compliance discipline and AI-powered precision that regulated financial environments demand.
- Customer Acquisition: Qualifying borrowers and account prospects across voice, email, and chat, with structured follow-up that lifts conversion
- Cross-Sell and Up-Sell: Surfacing relevant cards, loans, and add-on products at the right moment in the customer relationship
- Collections and Recovery: Disciplined, compliant early-stage collections and reminder campaigns that protect both recovery rates and customer goodwill
- Customer Service: Inbound query handling, onboarding support, and service request management seven days a week
- AI and Bot Solutions: Intent analysis, lead qualification, and call intelligence that keep every conversation visible and compliant