INSIGHT LLM SUITE
Predict. Personalise. Perform.
PlatinumOne has been at the forefront of adopting technology from day one, starting with advanced dialer platforms and evolving into deep integrations with modern CRMs and enterprise tech stacks. Our AI-driven platforms power conversation analytics, quality monitoring, and revenue forecasting. Our Middleware Programming capabilities enable seamless integration with client systems and data-driven decision-making at scale.
- Predictive lead scoring and churn prediction models
- Customer behaviour analysis and recommendation engines
- Real-time dashboards, funnel analytics, and cross-channel tracking
- Transcript accuracy exceeding 99% with domain depth across Real Estate, Insurance, and Consumer sectors
SECURITY & COMPLIANCE
Security First. No Training on Your Data.
Data security is foundational to operations at PlatinumOne. Our processes, infrastructure, and governance are aligned with globally recognised ISO 27001:2022 information security standards, underpinned by AWS-backed infrastructure and acoustically secured facilities.
- Data encryption: End-to-end protection across all platforms and workflows
- Zero-retention data policy for LLMs: We only use models that do not train on your data
- Redaction of PII: No processing of Personally Identifiable Information, ever
- Disaster recovery: Data recovery guaranteed within six hours of any unforeseen event
- Custom data retention: You control how long your data is retained
INTEGRATION & SCALABLE ARCHITECTURE
Plug In Without Friction.
PlatinumOne integrates natively with core banking platforms, Salesforce, Microsoft Dynamics, loan origination systems, and collections management tools. It provides real-time data exchange, unified customer views, and full process visibility across legacy and cloud-native environments alike.
- CRM integrations: Salesforce, MS Dynamics, and all major enterprise platforms
- API-based architecture and cloud-native systems for scalable infrastructure
- Native connectors for Banking, Insurance, Real Estate, and Consumer sector platforms
- Webhooks and real-time data exchange across legacy and modern environments